Talk to a human.
In under 90 seconds.
Most queries are resolved by the first reply. Pick the channel that suits you — email, phone, in-app chat, or the form below.
Send a detailed message.
For anything that needs context — a tax query, a withdrawal review, a feature request. The right desk picks it up.
Route your query, save a round-trip.
Six specialist mailboxes. Each is monitored by people who actually own that area — not a triage layer.
General support
support@marginplant.com
Mon–Sat · 08:30 – 22:00 IST
KYC & onboarding
kyc@marginplant.com
Mon–Fri · 09:30 – 18:00 IST
Brokerage & ledger
brokerage@marginplant.com
Mon–Fri · 09:30 – 18:00 IST
Compliance
compliance@marginplant.com
Mon–Fri · 10:00 – 18:00 IST
Grievance
grievance@marginplant.com
Replies in T+2 working days
Press & partnerships
press@marginplant.com
Best-effort response
Three Indian offices, one trading floor.
Walk-in is by appointment — write first so we have someone the right person to meet you.
5th Floor, Equinox Business Park, BKC, Bandra East, Mumbai 400051
Compliance, trading desk, executive team
WeWork Embassy GolfLinks, Domlur, Bengaluru 560071
Product, design, frontend engineering
PanCard Club Road, Baner, Pune 411045
Operations, KYC team, support hub
A clear escalation path. Every step.
Per SEBI guidelines, every broker must publish a grievance escalation chain with timelines. Ours is below — and we honour each SLA in writing.
| Level | Who | Contact | SLA |
|---|---|---|---|
| Level 1 | Customer Support | support@marginplant.com | T+1 working day |
| Level 2 | Compliance Officer | compliance@marginplant.com | T+3 working days |
| Level 3 | Grievance Officer | grievance@marginplant.com | T+7 working days |
| Level 4 | SEBI SCORES | scores.sebi.gov.in | Per SEBI timelines |